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SNAP CERTIFICATION MANUAL – SECTION 14000 14300 Electronic Benefits Transfer (EBT) 14330 Authorized Representative

is important that the household not share the PIN with anyone or write the PIN anywhere that an unauthorized person could see it. If a cardholder forgets their PIN or believes an unauthorized individual has learned their PIN, a new PIN must be assigned. The cardholder must call the Customer Service Help Desk at 1-800-997-9999 to report problems with the PIN or to request a new PIN. After the Help Desk verifies the customer’s identity, the client will select a new PIN and the old PIN can no longer be used.

14330 Authorized Representative SNAP Manual 12/01/03 A SNAP household may name an authorized representative to make application for SNAP benefits and may name the same authorized representative to access SNAP benefits on behalf of the household. See SNAP 900- 983.1 for additional information. An authorized representative may or may not serve as an alternate payee. (The distinction between an alternate payee and an authorized representative is that the alternate payee has a separate EBT card, card number and PIN. The authorized representative does not.) The SNAP case head should be aware that an alternate payee has access to all the benefits in the SNAP account. See SNAP 14300 for additional information.

14340 Availability of Benefits SNAP Manual 07/01/2026 SNAP benefits are available twenty-four (24) hours a day, seven (7) days a week. See Appendix BB for monthly issuance availability dates, as well as time availability for monthly and daily issuances.