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SNAPCERTIFICATION MANUAL – SECTION 14000 14350 Cancellation of Benefits
14300 Electronic Benefits Transfer (EBT) authorizing cancelled benefits if appropriate. See the chart at the end of this section for instructions for re-authorizing cancelled benefits. Tips for Requesting a Cancellation • Client-caused overpayments of SNAP benefits will not be cancelled after extract. You must notify the household before you take an action to correct the SNAP case. • SNAP benefits cannot be cancelled after they become available to the household. If the household is over-issued, an overpayment must be prepared. • SNAP benefits will not be cancelled after monthly extract if the household’s advance notice of adverse action ends after extract but before the SNAP benefits become available. • The Supplemental Nutrition Assistance Program Section cannot cancel benefits before they extract. If you realize on the day of application approval that you have improperly approved a SNAP case, you should attempt to correct the case. To correct the case, you can key a new approval using the same application date but changing the certification date to a previous period (ex. 12/01/05-12/05). The benefits will not extract. If the household is entitled to benefits for the current month, you will have tocontact ANSWER System Support to get benefits extracted. Always check the next day to make sure that the correction worked. • If your county had a problem that caused a number of cases to extract in error, please notify the Supplemental Nutrition Assistance Program Section of the problem and send a list of the requested cancellations rather than sending each request individually.
To reauthorize cancelled benefits, the worker must follow the instructions provided in the chart below.
Type of Cancelled Transaction: Action to take to Reauthorize Monthly benefits cancelled to prevent an overpayment Obtain authorization and then enter a correct 500 transaction. Battered Women Reissue 001 transactions Enter a correct 001 transaction. Supplements 300 series transactions Enter a correct 300 transaction. Replacement of Food Lost in Disaster 451 transaction Enter a correct 451 transaction. Special Situations 500 transactions Obtain authorization and then enter a correct 500 transaction. Restorations 600 series transactions Enter a correct 600 transaction.