Page 473

SNAPCERTIFICATION MANUAL – SECTION 12000 12400 Unclear Information 12440 Reports from FieldInvestigations

Changes that were not reported by a semi-annual reporting household at the last certification or semi-annual report (whichever applies) must be handled within 10 days of the date the Q.A. report is received in the county office.  NOTE: If the household is subject to the limited reporting requirements but is not a semi-annual reporting household, changes that occurred after the application was approved will be handled at the next certification or recertification. If QA discovers information that the household failed to report accurately at the last certification and the budget should be corrected as a result, the budget must be corrected. See SNAP 12400 for instructions. Under issuances found by Q.A. that resulted from an agency error will be corrected through restored and/or supplemental issuances to the household. See SNAP 13000 for instructions on authorizing restored benefits and/or supplemental benefits. Overpayments must be prepared on all over issuances identified through Q.A. reviews. See SNAP 15000 for full instructions on preparing overpayments. The Q.A. reviewer verifies only the information needed to make a determination of the household’s eligibility and correct SNAP benefit amount for the month of review. If the verification used by Q.A. is not available or does not include all months in the overpayment or restoration period, the worker must obtain the needed verification using the procedures in SNAP 12400. 12440 Reports from Field Investigations SNAP MANUAL 10/01/03 When a household that is currently participating in the Supplemental Nutrition Assistance Program fails or refuses to cooperate with the field investigator, the field investigator will request that the county office worker issue a Request for Contact (RFC) to the household. The request for contact must advise the household of actions the household must take to clarify its current situation. (The household may be offered an opportunity to appear for an interview as part of the investigation; however, the notice must clearly state that such an interview is voluntary.) If the household fails or refuses to take the actions specified in the RFC, an advance notice of adverse action will be issued to the household stating that the household’s case will close. See SNAP 12400 for complete instructions. When the field investigation reveals information not timely reported by the household on a change report form or semi-annual report, the investigator’s report will be reviewed to