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SNAP CERTIFICATION MANUAL – SECTION 12000 12400 Unclear Information 12420 Reports from DCFS Workers

12420 Reports from DCFS Workers SNAP MANUAL 10/01/03 When the DCO county office worker becomes aware that a child has entered or left foster care, the proper adjustments must be made to any SNAP cases involved. Should a DCFS worker report a foster child has left a home the SNAP case will be adjusted to reflect the change within 10 days of the date the change becomes known to the DCO worker. Should a DCFS worker report a foster child has been placed in a home the SNAP case will be adjusted to reflect the change within 10 days of the date the change becomes known to the DCO worker. These instructions apply to both occasional reporters and limited reporters. See SNAP 1624 and SNAP 5708 for instructions. Other changes that may be reported by DCFS workers (e.g., a household member has gone to work) will be handled in the same manner as changes reported by the public (see SNAP 12450). EXCEPTION: At times a DCFS worker will report a change because the children in the home have been adversely affected by the change and the household requires additional assistance. This type of change will be processed as expeditiously as possible for both occasional reporters and quarterly reporters.

12430 Reports from Quality Assurance (Q.A.) SNAP MANUAL 10/01/03 See SNAP 800 - SNAP 890 for a full description of the Q.A. process. Q.A. reports may be either informal reports provided to the county during the course of the review or review summaries submitted to the county upon completion of the review. Review summaries reporting case errors require corrective action by the county. The corrective action is reported via the Quality Assurance Error Response (DCO-29). See the DCO-29 for full instructions. Information not reported by the household that appears on the review summary must be handled as a reported change. The informal reports provided by the Q.A. reviewer to the county office must also be handled as a reported change. For semi-annual reporting households, changes reported by Q.A. that occur after the most recent semi-annual report (or application) was submitted will be handled when the next semi-annual report or application is submitted. Changes not reported timely by an occasional reporting household must be handled within 10 days of the date the Q.A. report is received in the county office.