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SNAP CERTIFICATION MANUAL – SECTION 10000 10500 The Recertification Interview 10511 Conducting Recertification Interviews

All attempts to reach the household will be documented in the eligibility system narrative tab. Telephone interviews may be conducted with the casehead, spouse, any responsible household member, or an authorized representative. The household, not the eligibility worker, will designate the individual to be interviewed. Telephone interviews must not be conducted in areas where individuals other than Department of Human Services (DHS) employees can hear the interviews. The interview will consist of: • An introduction, including the eligibility worker’s name, location, and an explanation of the reason for the interview (such as determine if the household remains eligible to participate in the Supplemental Nutrition Assistance Program (SNAP), or to receive an Electronic Benefit Transfer (EBT) card). A brief explanation of the information provided with the recertification application, including the household’s rights and their responsibilities to report changes. • A review of the information provided on the recertification application. If the worker adds information to the application based on the household’s responses to questions posed during the interview, any additional information discussed during the interview will be narrated in the eligibility system. • If the household needs to provide additional information before the recertification application can be processed, the worker will orally explain to the household the information that is needed, how the household can supply the needed information, and the date by which this information must be supplied. A Request for Information will be manually issued to the household. • The household will be asked if they need another Change Report Form. If the household indicates that another form is needed, a Reporting Requirements Addendum will be mailed to the household if the application is approved. See SNAP 10820 detailing required forms and notices. • If the application is approved or denied during the application interview, the eligibility worker will verbally provide an explanation of the action taken. An approval or denial notice will be issued. If the application is approved, the household’s change reporting requirement will be explained. The use of a telephone interview must not affect the length of the household’s certification period. See SNAP 8710 assigning certification periods.