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SNAP CERTIFICATION MANUAL – SECTION 10000 10500 The Recertification Interview 10510 Scheduling Recertification Interviews

10500 The Recertification Interview

SNAP MANUAL 01/01/2021 Households that submit a timely recertification application must be interviewed before the end of their current certification period. No appointment for an interview will be scheduled until a household’s recertification application is received in the county office. Households that submit a recertification application will be scheduled a telephone interview unless the household requests a face-to-face or virtual interview, or the household does not have a telephone.

10510 Scheduling Recertification Interviews SNAP MANUAL 01/01/2021 The household will be mailed or handed a Notice of Recertification Appointment to schedule an appointment for a telephone or face-to-face interview no later than the end of the first workday following the day that a household returns a recertification application. Households certified for one (1) or two (2) months and given a manually prepared recertification packet as instructed in SNAP 10210 will be manually given a Notice of Recertification Appointment to schedule a date and time for a telephone, virtual, or face-to-face interview. As part of the scheduling process, the county office will evaluate the information provided by the applicant to determine if all required information was submitted with the recertification application. If the applicant has not submitted required verification with the application, an eligibility worker will complete the Notice of Recertification Appointment indicating the appointment date and time and the specific information that the household needs to supply.

10511 Conducting Recertification Interviews SNAP MANUAL 01/01/2021 On the day of the scheduled telephone interview, an eligibility worker will attempt to reach the household by telephone at the designated interview time. If no one answers the telephone or if there is a busy signal, an eligibility worker will attempt to contact the household two (2) more times within the time allowed for the interview. If an automated message indicates that the telephone has been disconnected or is out-of-order, additional attempts are not required. If someone answers the telephone but indicates that the household member needed to conduct the interview is not available during the scheduled interview time, the eligibility worker will send a Notice of Missed Appointment.