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SNAP CERTIFICATION MANUAL – SECTION 10000 10500 The Recertification Interview 10520 Failure to Participate in Scheduled Interview

10520 Failure to Participate in Scheduled Interview SNAP MANUAL 01/01/2021 If a household timely files an application, an appointment will be scheduled. See SNAP 10510. If a telephone interview is scheduled, but the household fails to complete the interview process, or fails to appear for a scheduled face-to-face or virtual interview, the application will not be denied at the time of the missed interview. See SNAP 10610 explaining the processing standards for timely filed applications submitted by households certified for one (1) or two (2) months. See SNAP 10620 explaining processing standards for other timely-filed applications for recertification. See SNAP 10700 explaining processing standards for untimely filed applications. Failure to participate in a scheduled telephone interview will include: • Failure to answer the telephone at the appointment time and subsequent attempts; • Automated message that indicates that the telephone has been disconnected; or • Automated message that indicates that the telephone is out of order. A Notice of Missed Appointment will be mailed to the household if the household fails to participate in the interview, regardless of whether the household requests another appointment. At recertification, the Notice of Missed Appointment must inform the applicant that the household missed the scheduled interview, and that the household is responsible for contacting the local office to reschedule the interview. The notice should be sent as soon as possible after the appointment is missed. Another interview will be scheduled upon the household’s request. If the rescheduled interview is conducted, but additional information is needed, it may be necessary to extend the application processing period by up to ten (10) days to allow the household adequate time to provide the information. See SNAP 10630. To allow households time to request a second interview, all telephone and face-to-face interviews for recertification should be scheduled as early in the month as possible.