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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 800 Quality Assurance (Q.A.) 850 Calculating Case Error Rate

850 Calculating Case Error Rate SNAP MANUAL 12/01/98 The following procedures will be used to calculate the case error rate for a specified period of time: 1. Total the number of completed Q.A. reviews; 2. Total the number of complete reviews in which an error (over issuance, under issuance or ineligibility) occurred; 3. Divide the total number of reviews with errors by the number of Q.A. reviews completed to determine the case error rate percentage. EXAMPLE: Total Q.A. reviews completed 31 Total overissued cases 3 Total under issued cases 1 Total ineligible cases 2 Total error cases (6) - total Q.A. reviews (31) = 19.35% Case Error Rate - 19.35%

860 Calculating Dollar Error Rate SNAP MANUAL 12/01/98 The following procedures will be used when calculating the dollar error rate for a specified period of time. 1. Obtain the total amount of Supplemental Nutrition Assistance Program (SNAP) benefits issued in the cases upon which a review was completed. (Include all cases reviewed in the specified period of time). 2. Obtain the total amount of SNAP benefits issued in error. 3. Divide the total amount of SNAP benefits issued in error by the total SNAP benefits issued to determine the dollar error rate. EXAMPLE: Total SNAP benefits issued 728 Total SNAP benefits over or under issued 25 Total SNAP benefits issued to ineligible households 10 Over or under issued benefits ($25) + $ ineligible ($10) = Total issued in error (35) - Total SNAP benefits issued ($728) = 4.81% Dollar Error Rate.