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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 800 Quality Assurance (Q.A.) 840 Reviewing Active Cases

in error, the reviewer must determine the amount of the error and whether too many or too few SNAP benefits were issued. The results will then be entered on the proper forms. Any active case that contains a variance of at least $5.00 (over or under issuance) will be used in determining the case error rate for the county and state. A variance which caused the household to be ineligible for SNAP benefits or to receive $5.00 or more in SNAP benefits than they were entitled to receive will be used to calculate the dollar error rate for the county and state. Such errors are called over issuances and ineligibles. Errors where the household received less SNAP benefits than they were entitled to receive are called under issuances. Case and dollar error rates are used to determine the quality of the operation of the program in a county.

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Page 32

Official source

SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 800 Quality Assurance (Q.A.) 840 Reviewing Active Cases

in error, the reviewer must determine the amount of the error and whether too many or too few SNAP benefits were issued. The results will then be entered on the proper forms. Any active case that contains a variance of at least $5.00 (over or under issuance) will be used in determining the case error rate for the county and state. A variance which caused the household to be ineligible for SNAP benefits or to receive $5.00 or more in SNAP benefits than they were entitled to receive will be used to calculate the dollar error rate for the county and state. Such errors are called over issuances and ineligibles. Errors where the household received less SNAP benefits than they were entitled to receive are called under issuances. Case and dollar error rates are used to determine the quality of the operation of the program in a county.