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SNAP CERTIFICATION MANUAL – SECTIONS 100 TO 900 800 Quality Assurance (Q.A.) 870 Reviewing Negative Cases

870 Reviewing Negative Cases SNAP MANUAL 12/01/98 The reviewer examines the case record and verifies through documentation in the case file if the reason for the denial or closure is correct. When the case record alone provides acceptable documentation that the decision to deny or close was correct, the review is considered complete. If it is determined that the reason for denial or closure is incorrect, the reviewer determines if the household was actually ineligible at time of the action. The reviewer may find it necessary to contact the household or collateral contacts. However, negative case reviews are generally limited to a review of the case record. If an error is found in a negative case, the county office must take the steps necessary to determine the household’s eligibility. If the household is determined eligible for the review month (for case closures, for subsequent months in the original certification period) benefits will be restored. See SNAP 13300 for procedures for restoring SNAP benefits. 880 The Q.A. Log SNAP MANUAL 12/01/98 Each county office must maintain a quality assurance log. This log will, at a minimum, contain the following information: 1. Case name; 2. Case number; 3. County office worker name; 4. Date the case was sent to Q.A.; 5. Date the case was returned; 6. Review number; 7. Whether the case was in error; 8. Whether the error was attributed to the household or the agency; 9. The corrective action needed; 10. Date the response is due; and 11. The date the response wascompleted. Each county office will design a Q.A. log. The log may be automated or manual and may contain as much additional information as the county desires. The county office will use the log to determine the need for corrective action and to track the number of errors by individual workers so that the appropriate actions may be taken. The log will be monitored.