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1. Continue to work with district (local agency) management to ensure clinic costs are within budget and quality services are maintained. 2. Continue to monitor cost accounting, making staffing adjustments as needed to stay within budget and caseload needs. 3. Focus clinic efforts on maintaining caseload and conducting outreach efforts. 4. Pursue available funding opportunities to enhance program delivery and maximize USDA NSA funding.

CHAPTER VI: FOOD FUNDS MANAGEMENT

Goal Monitor food costs, availability, and purchases in order to efficiently spend food dollars.

Objectives 1. Continue to work with formula manufacturers and vendors to streamline the ordering/billing process, and to reduce formula costs. 2. Continue to analyze and monitor food costs through food package review, formula purchase reports, and vendor monitoring.

CHAPTER VII: CASELOAD MANAGEMENT

Goal

Maintain and grow caseload through caseload monitoring and targeted improvement strategies.

Objectives 1. Routinely monitor reports to ensure adequate participation and show rates for maintaining caseload and productivity of staff. 2. Continue to utilize reports, phone calls, emails, letters, text messages, etc. in order to increase awareness of WIC services and encourage ongoing participation. 3. Support district/clinic plans for maintaining caseload or increasing caseload as funds allow and promote successful strategies that can be replicated across clinics. 4. Continue to monitor appointment availability and scheduling practices to make sure participants/applicants are being seen within processing standards , and to address scheduling barriers that may delay appointments. 5. Support alternative clinic locations and times in order to accommodate current participants and potential eligible participants. 6. Monitor enrollment and improve in reach efforts for participants enrolled but not actively participating in WIC.

CHAPTER VIII: CERTIFICATION, ELIGIBILITY & COORDINATION OF SERVICES