Page 12
3
CHAPTER III: MANAGEMENT NFORMATION SYSTEMS (MIS)
Goal Ensure the Crossroads Computer System is kept up to date to effectively provide quality services in a timely manner and meet federal regulations and policies.
Objectives 1. Continue to update Crossroads as needed to reflect United States Department of Agriculture (USDA) policies. 2. Continue to participate in the Crossroads User Group, currently consisting of Alabama, Rhode Island, Virginia, and West Virginia. 3. Continue to market and demonstrate Crossroads to other state WIC agencies. 4. Test and implement system design changes identified by the User Group. 5. Maintain and add system interfaces that improve clinic efficiency.
CHAPTER IV: ORGANIZATION AND MANAGEMENT
Goal Enhance efficiency and strengthen program capacity in order to meet increasing program requirements while maintaining high-quality participant services..
Objectives 1. Continue to pursue filling critical vacancies to ensure adequate staffing infrastructure in the State WIC Office as well as throughout Alabama’s WIC clinics. 2. Continue to monitor staff retention trends to identify factors contributing to turnover and implement initiatives that promote employee engagement, recognition, and professional development. 3. Continue to provide county and district (local agency) staff with tools, training, and technical assistance for improving clinic efficiency and productivity. 4. Continue to develop spreadsheets and reports to assist district (local agency) staff with budget and priority issues that enhance participant access and service delivery while reducing unnecessary administrative burden. 5. Continue to monitor clinical staffing and productivity standards to ensure they promote both efficiency and quality services. 6. Evaluate the impact of program requirements on staffing and clinic operations as needed.
CHAPTER V: NUTRITION SERVICES & ADMINISTRATION (NSA) EXPENDITURES
Goal Monitor expenditures and staffing to ensure efficient use of funds while maintaining high- quality participant services and achieving program goals.
Objectives