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Goal Improve quality in delivery of services to WIC participants in Alabama by enhancing the accuracy and effectiveness of nutrition assessments to support individualized, participant- centered care.

Objectives 1. Continue to explore methods and resources for increasing clinic efficiency to better enable clinic staff in providing quality nutrition services. 2. Continue to evaluate the nutrition assessment protocols along with nutrition assessment documentation to ensure that VENA guidelines are being met and identify opportunities for improvement. 3. Continue to develop educational resources and job aids to support high-quality nutrition assessments. 4. Continue to strengthen provider competencies through comprehensive staff training, continuing education, and clinic observation. 5. Monitor quality assurance findings related to nutrition assessment through record reviews and observation and analyze findings to identify trends and implement targeted improvement strategies.

CHAPTER IX: MONITORING & AUDITS

Goal Evaluate the quality of care and services provided to participants through an effective and comprehensive monitoring system.

Objectives 1. Continue to maintain an ongoing management and evaluation system to evaluate the quality of participant care, evaluate compliance with federal guidelines and agency policies, and to assist in policy development and training needs. 2. Every two years, local agencies shall conduct a self-audit that encompasses participant care and clinic operations as outlined in the written quality assurance tool.

CHAPTER X: CIVIL RIGHTS

Goal Ensure that all staff receives comprehensive Civil Rights training to include customer service to prevent Civil Rights problems or complaints.

Objectives 1. Continue to require completion of Civil Rights training module online. 2. Continue to monitor through Quality Assurance (QA) that staff Civil Rights training and Program policies are being followed.