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Page 4 – Alabama WIC Vendor Agreement FY 2027-2029 to the Alabama eWIC processor’s system at least once each 24-hour period to transfer reconciliation files. j. Connect the Vendor’s in store system for each outlet covered by the Alabama WIC Vendor Agreement to the Alabama eWIC processor’s system at least once each 24-hour period to download the latest version of the APL file. k. Adhere to the International Federation for Produce Standards (IFPS) for Price Look Up (PLU) Codes for fresh produce. Any store or manufacturer generated fresh fruit/vegetable UPC must be mapped back to an IFPS International Standard PLU for the same produce item in the eWIC APL. 5. Properly Maintain Required Capability of Vendor Obtained EBT Card Accepter Device (CAD). The Vendor is permitted to obtain EBT readers to support eWIC transactions within its facility. The Vendor agrees that such Vendor obtained EBT readers intended to support eWIC must meet all eWIC and Alabama eWIC service provider requirements. The Vendor agrees: a. To purchase EBT card terminals capable of properly reading eWIC card transactions. b. Support Vendor purchased EBT card terminals with integrated software that is fully capable of supporting eWIC in-line transactions. c. The performance of maintenance, cost of maintenance, and cost of future replacement of terminals obtained by the Vendor to support eWIC transactions within its facility is the Vendor’s sole responsibility. d. Equip all check-out lanes similarly and not limit check-out services for WIC participants or prevent WIC participants from using any of the check-out stations offered to other customers. 6. Timely and Accurately Process WIC Food Transactions. The Vendor hereby agrees to timely and accurately process all eWIC transactions consistent with Alabama WIC Program requirements. The Vendor shall: a. The eWIC card should be physically present for all eWIC transactions. A Vendor shall not manually enter the eWIC card number from any source other than the eWIC card. b. Require the WIC participant to swipe their eWIC card to complete all eWIC transactions. Only in instances where the eWIC card magnetic stripe or the card reader is not working can store personnel enter the number on the eWIC card to complete the transaction. c. Scan or manually enter UPC codes directly from the WIC food item being purchased and never scan codes from UPC codebooks or reference sheets. The Vendor shall not maintain a “scan book” or similar device and use the UPC labels in a book or other device in place of scanning the product UPC directly from the product being sold. d. Scan and charge for only the types, sizes, and quantities of food specified on the participant’s eWIC account, and only provide the types, sizes, and quantities of food specified on the participant’s eWIC account. e. Require the WIC participant to accept/approve the eWIC transaction and ensure Vendor store personnel do not accept/approve any eWIC transactions for WIC participants under any circumstances. f. Confirm the identity of the authorized person by requiring the use of the individual PIN to execute the eWIC transaction. The Vendor shall not ask for any identification other than the PIN. Refusal to process the transaction is permitted if the person is unable to enter the correct PIN. g. Release food benefits to WIC participants when the transaction has been completed to include receipt of transaction approval by the eWIC processing system, printing of the receipt and/or updated benefit balance. h. Accept eWIC only from authorized participants, or an authorized representative, co-caretaker, or proxy within the store premises. i. Accept eWIC only within their specified time periods. j. Provide WIC participants with an itemized midpoint receipt for each eWIC transaction that clearly identifies the item or items purchased, and the individual price charged for each item listed. k. Provide WIC participants with an itemized receipt for each eWIC transaction that clearly identifies (1) the item or items purchased, and the individual price charged for each item listed and (2) the remaining benefit balance and the last day to use the WIC benefits. l. Charge WIC participants the exact total price for the WIC foods actually provided to the participant. m. Perform a balance inquiry and provide it to the WIC participant, if requested. n. Notify the Department of attempted or actual misuse of eWIC cards. o. Return any eWIC card found in the Vendor facility and unclaimed for 24 hours to the Department. The Vendor shall not hold or use a WIC participant’s eWIC card and PIN for any purpose whatsoever. 7. Not Engage in Prohibited Conduct. The Vendor shall not: a. Charge participants, or an authorized representative, co-caretaker, or proxy for authorized supplemental foods obtained via eWIC. b. Offer incentives specifically to use eWIC. Such prohibited incentives include, but are not limited to, raffles, free food or non-food items, grocery delivery, or customer transportation.