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Page 5 – Alabama WIC Vendor Agreement FY 2027-2029 c. Engage in the sale, barter, exchange, or laundering of eWIC cards offered from any source or individual. d. Require WIC participants or their authorized representatives to purchase all of the items authorized on the eWIC account. e. Deny WIC participants or their authorized representatives the prerogative of paying the difference with cash or another form of acceptable payment when a fruit and vegetable purchase exceeds the value of the cash value benefit (CVB) on the eWIC card (also known as a split tender transaction). f. Make or keep or permit anyone else to make or keep a record of a participant’s name or any WIC related information such as the card number after an eWIC transaction by or on behalf of a participant that has been paid or payment has been denied by the WIC Program. g. Provide unauthorized food items or substitution of unauthorized food items, non-food items, cash, credit, rain checks for later delivery of a food item, or credit for past accounts in exchange for eWIC transactions and redemptions. h. Accept telephone orders for WIC purchases. i. Accept and hold eWIC cards in promise of providing food at a future date or different location or any other purpose whatsoever. j. Deny the purchase of a WIC authorized food item of the type, size, and quantity authorized in an eWIC account and identified as an eligible food in the current Alabama WIC Approved Foods Brochure at the time of the transaction. k. Hold or use a participant’s eWIC card and PIN within the Vendor’s facility for any purpose whatsoever by the Vendor, an employee, or any agent of the Vendor. l. Scan UPC label information from any source other than directly from the product being sold to the WIC participant. The Vendor shall not scan product information from any reference materials for purposes of processing transactions. 8. Ensure owners, managers, agents, officers, and store employees are familiar with the contents of this agreement and information contained in the Alabama WIC Program Vendor Procedure Handbook. Vendor agrees to operate in accordance with said procedures. 9. Send owners, managers, or authorized representatives to the Vendor training sessions provided by the Department when notified and properly train and inform store employees of the store’s obligation to the WIC Program. Vendor will be given at least one alternative date to attend training. 10. Accept accountability for actions of its owners, officers, managers, agents, and employees who commit Vendor violations related to WIC, eWIC transactions, and other criteria set forth in the Alabama Administrative Rules, Federal Regulations, and other applicable state and federal laws and regulations. 11. Have in place an effective policy and program to prevent trafficking, which is the exchange of eWIC cards for cash. 12. Refrain from offering any incentive items to WIC participants that are not also offered to other customers. 13. Not provide services to WIC participants such as transportation to and from Vendor’s premises, or delivery of supplemental foods to participant residences. The only exception would be minimal customary courtesies of the retail trade, such as bagging supplemental food for the participant and assisting the participant with loading the supplemental food into an automobile. 14. Offer WIC participants any courtesies and promotional opportunities provided other customers, including, but not limited to, bonus cards, cents off coupons, multiplying of coupon values, and additional products free. 15. Accept and process eWIC transactions only within the confines of the Vendor’s store. 16. Allow WIC participants or duly designated proxies to process eWIC transactions without making cash purchases. 17. Not charge sales tax on WIC purchases. 18. Not provide unauthorized food or non-food items, cash or credit (including rain checks) in exchange for eWIC. 19. Only allow exchanges for food items that are defective, spoiled, or exceed their sell/use date at the time of purchase. Exchanges shall only be allowed for the exact same brand and size of supplemental food items as previously purchased. 20. No WIC approved foods shall be made available for sale if their sell by/best by date has expired. 21. Refuse to accept any returned WIC food items or issue refunds to participants for returned food items. Vendor shall notify the State WIC Office of any attempt by a WIC participant to return eligible food items for credit or cash. 22. Acknowledge that WIC participants shall not be discriminated against based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity. 23. Ensure current prices are marked on the item or shelf. Any amount charged to the Department for approved supplemental foods that is more than the current price is a Vendor overcharge. 24. Repay the Department for amounts received which were more than the current price for WIC food items,