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contact the agency;
(F) confidentiality with regard to information about the client’s health, social life, and activities in the client’s home;
(G) have the client’s medical history released only as required by law or as authorized by the client or the client’s legal representative;
(H) access information in the client’s medical record within two working days after submitting a written request to the agency;
(I) be informed, orally and in writing, before a service is initiated, of the expected source of payment for the care or services provided by the agency, its employees, or its contractors; the requirements of this subparagraph do not apply to a volunteer hospice agency;
(J) submit a grievance to the agency about the service or lack of service provided by the agency, its employees, its contractors, or its volunteers; the agency shall
(i)investigate and respond to the client or person who…#
(i) investigate and respond to the client or person who submitted the grievance; and
(ii)provide information to the client or person who…#
(ii) provide information to the client or person who submitted the grievance about how to contact the department to file a complaint;
(K) be informed of the reason for impending discharge, transfer to another agency or facility, change in the level of care, ongoing care requirements, and other available services and options, if needed; and
(L) participate in developing the client’s plan of care and changes in care or treatment. (Eff. 5/24/2007, Register 182) Statutory Authority: Authority: AS 47.32.010 AS 47.32.030 7 AAC 12.321. Abuse, neglect, and mistreatment. (a) A hospice agency shall
(1) develop and implement written policies and procedures that prohibit abuse, neglect, and mistreatment of clients;