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Collection actions will be ended when it is determined they are no longer cost effective to pursue. If the BIRU has been unable to establish contact with a former family or provider for ten (10) consecutive years to develop a repayment plan or obtain compliance with an established plan collection actions will end. The CCPO Eligibility and Benefits Staff will consult with the BIRU regarding payments and contact with a former family to ensure an alternative arrangement has not been reached before advising the BIRU to end collection action.

The CCPO Eligibility and Benefits Staff will document the decision in a case note in the family’s or provider’s ICCIS case.

4410-4 PAYMENT TRACKING SPREADSHEET RECONCILIATION Each month the Combined Claim spreadsheet is to be monitored for any necessary next action. The Child Care Program Office (CCPO) Eligibility and Benefits Staff will utilize the Division of Public Assistance (DPA) Benefit Issuance and Recovery Unit (BIRU) share point site, applicable fiscal year Incorrect Payment (IP) tracking spreadsheets, the Combined Claim tracking spreadsheet, as well as the Integrated Child Care Information System (ICCIS) to monitor under and over payments and next steps.

1. Underpayments The CCPO Eligibility and Benefits Staff will review each underpayment entered in the Combined Claim Tracking spreadsheet until the repayment is made in full. Reminders are sent to the Designee’s Local Administrator or CCPO Accounting Supervisor when the supplemental or payment is not made based on the notice issued and the family continues Child Care Assistance Program (CCAP) participation. Supplemental payments can be made to a provider whose ICCIS case has closed as long as the provider’s Vendor Customer Number (VCN) is still active in the Integrated Resource and Information System (IRIS). Once the underpayment is satisfied, the CCPO Eligibility and Benefits Staff will issue a Paid in Full Notice to the family or provider and send a copy to either the Designee’s Local Administrator or the CCPO Accounting Staff. A copy of the notice is saved in the electronic IP file and the action is documented in an ICCIS case note.