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a. Contact both the family and their provider advising them of the underpayment. The adjustment will be made by the CCAP paying all or a portion of the family’s co-pay during the payment verification process;

b. Issue a Notice of Underpayment – Family to the family advising them of the underpayment amount, and how the adjustment will be made. A copy of this notice is sent to the family’s current child care provider and the Designee or CCPO Accounting Staff responsible for processing the provider’s Request for Payment CC78 forms; and c. Access the family’s authorized care to their child careprovider through the Payment Options module in ICCIS. The family’s child(ren) with the assigned co-pay are “Saved” in the Verifications screen using the Supplemental Reason code of PYMT ADJ, IP PYMT PLAN, See CANO, as a reminder to the Designee or CCPO Accounting Staff adjustments are needed before payment is processed.

2. Designees or CCPO Accounting Staff will: a. Verify additional payment to the provider based on the Notice of Underpayment-Family;

b. Attach a copy of the notice to each of the provider’s Request for Payment CC78 including this family until the full amount of the underpayment is repaid;

c. Issue a Child Care Assistance Provider Request for Payment Incorrect Payment Adjustment Notice and mail it to the provider; and

d. Notify CCPO Eligibility and Benefits Staff whenthe underpayment has beenrepaid.

If the family changes providers, has a change in their co-pay, or enters a new certification period prior to the underpayment being paid in full, the Designee must contact the CCPO Eligibility and Benefits Staff. The CCPO will review the balance remaining and re-notice the family and/or provider accordingly.

No payments or adjustments will be made if at any time a child of the family does not attend at least one (1) day in a month during the months of the repayment period or their CCAP participation ends. Any remaining underpayment amount will be entered in a case note in the