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9. A violation of a statute or regulation that poses an immediate risk to children, at an unlicensed (legally or illegally operating) facility. When a complaint is determined to be a Priority Level 1 it will be investigated immediately but no later than one (1) business day from receipt of the complaint.

An investigation on a Priority Level 1 complaint resulting in an immediate suspension or revocation of the provider’s license or approval must be the Licensing Staff’s first priority and completed within ten (10) business days and an Approved Provider Report of Investigation/Notice of Violation (ROI/NOV) issued to the facility within fourteen (14) business days of the date the complaint was received.

An investigation on a Priority Level 1 complaint not resulting in an immediate suspension or revocation must be completed within twenty (20) business days and the Approved Provider ROInvestigation/NOV submitted to the supervisor within twenty-five (25) business days of the date the complaint was received.

The Approved Provider ROInvestigation/NOV must be submitted to the supervisor within thirty (30) business days of the date the complaint was received.

4340-2 B. REPORT OF ABUSE, HARM, OR SERIOUS RISKOF HARM TO CHILDREN IN CARE All child care providers, Designee Staff, and CCPO Staff are mandatory reporters for abuse, harm, or serious risk of harm to a child or children in care. Reports of abuse, harm, or serious risk of harm are to be made immediately to the local police and Office of Children’s Services (OCS).

Licensed providers must also immediately report any circumstance involving abuse, harm, or serious risk of harm, to a child or children in their care to their Child Care Licensing Specialist, and to the child’s family and Designee if they are also participating in the Child Care Assistance Program (CCAP). In addition to the local police and OCS, Approved Relative and In-home providers must also immediately report any circumstance involving abuse, harm, or serious risk of harm, to a child or children in their care to the child’s family and the Designee.