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Details of the contact with the provider or complainant is not to be documented in an Integrated Child Care Information System (ICCIS) case note at this time and is to be documented in a confidential file until a determination is made regarding any actions needed to be taken by the provider or the Department.

When the contact is from or regarding a Licensed provider, the Designee will forward the caller to a Licensing Specialist or supervisor and not to voicemail. If a Licensing Specialist or supervisor is not available, transfer the call to the CCPO main number for an available Staff to take the call.

When the contact is from or regarding an Approved Relative or In- home provider, the Designee is to take the call.

Reports involving abuse, harm, or serious risk of harm will be treated as a Priority Level 1 complaint following the complaint process outlined in section 4310-2 A. Priority Level 1.

4340-2 C. PRIORITY LEVEL 2 A Priority Level 2 is assigned to any complaint about a licensed, unlicensed (illegally or legally operating), or approved provider that does not indicate an immediate danger to the children in care and alleges:

1. An accident or other injury to a child requiring medicalattention;

2. Harmful Treatment: the act or omission of an act that could or does cause or allow harm to a child, that is less serious than abuse or neglect;

3. Inappropriate discipline or behavior guidance including corporal punishment;

4. Concerns involvingsupervision;

5. Concerns involving child to caregiver ratios not beingmet;

6. Concerns of health and safety hazards in the facility;