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Each complaint received requires immediate notification to the CCPO and completion of a Complaint Intake Form no later than one (1) business day from receipt of the complaint. When a Priority Level 1 complaint is received it requires immediate review from the applicable CCPO or Municipality of Anchorage (MOA) Licensing Supervisor.

The priority level can be changed during the review by either the Public Assistance Analyst (PAA) II or applicable Licensing Supervisor if it is determined the severity and immediacy of alleged harm to children in care is different than the originally assigned priority level.

4340-2 A. PRIORITY LEVEL 1 A Priority Level 1 is assigned to any complaint about a licensed, unlicensed (illegally or legally operating), or approved provider alleging:

1. A child’s death;

2. Sexual abuse: including molestation, incest, or sexual exploitation;

3. Physical abuse or injury: that harms or threatens a child’s life, health, or welfare;

4. Neglect: including not providing the necessary physical (food, clothing, shelter, or medical attention), emotional, mental, and social needs;

5. Mental abuse or injury: an injury to the emotional well-being, or intellectual or psychological capacity of a child, as evidenced by an observable and substantial impairment in the child’s ability to function in a developmentally appropriate manner;

6. Serious injury, emergency, or incident that could leave permanent damage or mental injury to achild;

7. Immediate danger or threat of 1-6 above;

8. A violation of statue, regulation, condition, or variance, for a provider that poses an immediate risk to children;and/or