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The approved Complaint Intake Form is forwarded to the CCPO PAA II at dpaccp@alaska.gov. The Designee will enter a case note in the provider’s case in ICCIS using subject heading: Complaint Received (Date MM-DD-YYYY) and the body of the case note is to include: Complaint Received – forwarded to CCPO. The CCPO PAA II will forward the Complaint Intake Form to the MOA or CCPO Licensing Supervisor. Upon confirmation all documents were received and legible the documents are shredded.

CCPO PAA II will enter a case note in the provider’s ICCIS case using subject heading: Complaint Received (Date MM-DD-YYYY) and the body of the case note is to include: Complaint Received – see Red File.

4340-1 D. CHILD CARE PROGRAM OFFICE PROCESS FOR RECEIVING A COMPLAINT REGARDING AN APPROVED RELATIVE OR IN-HOME PROVIDER The CCPO PAA II creates a folder within the CCPO shared drive and moves it to the Approved Provider folder. Once the Complaint Intake Form is moved to the folder it is not to be revised or otherwise altered in any way.

The PAA II enters the complaint information into the appropriate fiscal year Complaint Tracking Spreadsheet and replies all to the email sent in 4310-1 C.2. Immediately Notify the CCPO notifying the CCPO supervisor the Complaint Intake Form is ready for review orforwards the Complaint Intake Form to the MOA Licensing Supervisor if the provider is located within the MOA.

4340-2 ASSIGNING A COMPLAINT PRIORITY LEVEL All complaints are assigned a priority level based on the severity and immediacy of alleged harm to children in care. When multiple allegations are reported, the allegation representing the greatest risk to children determines the priority level assigned.

The timeframes indicated for completion and notification are the maximum time allowed and may only be exceeded with approval of a Child Care Program Office (CCPO) management team member.