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children in the provider’s care the PAA II will contact the Office of Children’s Services and the tribal entities who may also authorize children to the provider to determine if there are any children authorized through the Child Care and Development Fund (CCDF) in the provider’s care. If there are no children authorized through CCAP or CCDF in the provider’s care, the complaint will not be assigned for investigation and the Designee notified.

If the complaint involves a CCAP or CCDF authorized child, or if there are CCAP or CCDF authorized children in the provider’s care during the time of the incident reported, the PAA II will send an email notification of complaint received by the Designee or CCPO Eligibility Staff to the regional CCPO or MOA Licensing Supervisor using the subject heading: Complaint received (name of provider). The body of the email will include the name of the provider, nature of the complaint, the name of the complainant, if known, or agency who initiated the complaint, the concerns reported, priority level and Designee staff responsible for working with the Licensing Specialist for report completion.

If the complaint is a Priority Level 1, the CCPO PAA II will notify the CCPO Licensing Supervisor in person or MOA Licensing Supervisor via telephone.

3. Document the Complaint Received The same or next day from receipt of the complaint, the Complaint Intake Form is to be completed and forwarded to the applicable supervisor with all original notes for review, feedback, and guidance. If the complaint is alleging abuse, neglect, or mental injury the Designee will also forward the Complaint Intake Form to OCS and local police.

4. Review and Approve Complaint Intake Form The same or next day of the supervisor receiving the completed Complaint Intake Form, the Designee Staff and their supervisor meet to discuss any concerns or questions the supervisor may have regarding the Complaint Intake Form and confirm the priority level of the complaint. The supervisor will thoroughly review the intake for content, formatting, and grammar.

The Complaint Intake Form is revised as applicable until it is deemed ready by the supervisor.

5. Forward Complaint Intake Form