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The complainant is to be advised the information will be documented and immediately forwarded to the CCPO for review and investigation if deemed necessary, the complainant may receive a follow up contact from a Licensing Staff, and all findings and reports regarding In-home child care are confidential and are not released. When a complaint is received in writing by the Designee regarding an Approved Relative or In-Home Provider, a Complaint Intake Form is completed based on the information in the written report.

The following steps are to be followed by the Designee:

1. Immediately Notify Supervisor Staff who received the complaint will identify the Priority Level according to section 4310-2 Assigning a Complaint Priority Level and immediately notify their supervisor. If the complaint is a Priority Level 1 Staff are to notify their supervisor in person. If their supervisor is not available they will notify a member of the CCPO management team. Designee Staff will notify the CCPO Eligibility and Benefits Team PAA II or PC II when their supervisor is not available.

The Designee Supervisor or CCPO PAA II will determine if the concern reported is a health and safety issue or if it should be addressed through a different process. If an on-site investigation is not warranted, the Supervisor will work with the staff person for handling the concern and will not complete the following steps.

If an on-site investigation is warranted, the Supervisor or PAA II will continue through the following steps.

2. Immediately Notify the CCPO The Designee supervisor will notify the CCPO Eligibility and Benefits Team PAA II by email to the CCPO policy mailbox at: dpaccp@alaska.gov, using subject line: Complaint received (name of provider). The body of the email will include the name of the provider, nature of the complaint, the name of the complainant, if known, or agency who initiated the complaint, the concerns reported, priority level, and staff person who will be responsible for working with the Licensing Staff for report completion.

The CCPO PAA II will review the provider’s case in ICCIS to determine if the complaint involves a child authorized through the Child Care Assistance Program (CCAP) and if there are other CCAP authorized children in the providers care. If there are no CCAP