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line “VCN deactivation request”. These requests are forwarded to the CCPO Accounting Staff.

The CCPO Accounting Staff will ensure the VCN is inactivated in the Integrated Resource Information System (IRIS) after: 1. Care authorized has been verified for payment;

2. The allowable timeframe to submit a Request for Payment has passed; and

3. When the allowable timeframe to request an appeal on an enforcement action has passed.

4340 COMPLAINTS REGARDING A CHILD CARE PROVIDER Child Care Assistance Program (CCAP) participating providers, which include families choosing in-home care, must cooperate with the department for purposes of investigations into reports of health and safety concerns, by allowing access to the premises, to relevant records, and to children in care for purposes of conducting interviews. If a concern reported is not related to the health and safety of the premises or children in care, such as a provider not giving a family the required notice prior to ending care for the family, or billing the CCAP incorrectly or inappropriately, it is not taken as a complaint to be assigned and investigated by Licensing Staff. If a non-compliance is identified during a monitor file review, such as overcapacity, the non- compliance is not treated as a complaint. When a licensed provider is determined to be over capacity the assigned Licensing Specialist is notified for any appropriate licensing actions to be taken. The Designee will look into these types of reports and follow the Incorrect Payment or other applicable process.

Complaints received regarding a licensed provider are to be transferred to the Child Care Program Office (CCPO) or Municipality of Anchorage (MOA) Licensing Specialist depending on the location of the provider, or to a Licensing Supervisor if the Licensing Specialist is not available.

Complaints regarding Approved Relative and In-home providers are to be transferred to the Designee responsible for provider actions, or their supervisor if the Designee’s Eligibility Staff is notavailable.