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Complaints regarding a provider who is not found in the Integrated Child Care Information System (ICCIS) are to be referred to the CCPO or MOA Licensing Specialist.

The Designees, Work Services Providers (WSP), and CCPO, or MOA licensing Staff receiving the complaint is to connect the complainant to the individual responsible for taking the call and not to voicemail. If a complaint is received on a day the CCPO or MOA is closed, the Staff receiving the complaint is to complete an intake and immediately forward it to the appropriate individual.

4340-1 RECEIVING A COMPLAINT REGARDING A PROVIDER When a health and safety complaint is received regarding a provider, the complaint is to be treated as the top priority. Whenever possible complaints are to be received and documented by the individual responsible for completing the Complaint Intake Form.

4340-1 A. RECEIVING A COMPLAINT REGARDING A LICENSED PROVIDER When the Designee, Child Care Program Office (CCPO), or the Municipality of Anchorage (MOA) licensing office is contacted by phone regarding a complaint involving a Licensed provider or unlicensed (illegally or legally operating) facility, the Designee, CCPO, or MOA licensing office is to immediately connect the complainant to a CCPO or MOA Licensing Specialist or Licensing Supervisor, as applicable based on the physical location of the provider. If the Licensing Specialist assigned to the provider’s case in the Integrated Child Care Information System (ICCIS) is not available, the Designee or CCPO Administrative Staff is to contact the CCPO or MOA main number, as applicable, for a Licensing Specialist, Licensing Supervisor, or member of the CCPO or MOA Management Team to be made available to receive the call.

When a complaint is received in person regarding a Licensed, provider or unlicensed (illegally or legally operating) facility, the Designee, CCPO, or MOA licensing office is to assist the complainant in contacting the appropriate Licensing Office for the complainant to make the complaint directly to the Licensing Specialist or Licensing