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3. Identify additional verification, information, or action needed to complete the provider’s application and issue the Child Care Assistance Provider Application Received – Pended notice if applicable.

4. Discuss the provider’s responsibility for reporting changes, timeframes and any verification associated with the change, and notification to the family if applicable based on the change. This is to include ensuring the provider understands if the State Rate changes it will not automatically change the provider’s rate if they indicated they charge the same as the State Rate. The provider must submit a new Child Care Provider Rates and Responsibilities CC12 form, give their families at least a thirty (30) day written notice and provide a copy of the notice to the child care assistance office.

5. Discuss the provider’s rights to include speaking with the assigned Designee staff and/or the staff’s supervisor regarding actions taken on their case or discussing determinations they do not agree with and requesting a hearing.

6. Ensure the provider has an opportunity to ask and receive answers to any questions.

7. Provide Resources for Developmental Screening Information regarding how to access developmental screenings is to be offered to all providers. The provider may share the information with the families for contacting the appropriate agency.

8. Request Information from the Child Care Program Office (CCPO) The Designee is to be as transparent as possible when interviewing the provider. If there is conflicting or contradicting information received, additional questions may need to be asked or additional information or verification requested to resolve the contradiction. The conflict/contradiction is to be documented in the ICCIS case note, along with the additional questions asked and/or information or verification requested and the response of the provider. Once the interview is documented in ICCIS, if the Designee believes the contradiction was not resolved or the provider has not accurately reported information, submitting a Request for Information to the CCPO policy mailbox at dpaccp@alaska.gov may be appropriate. The reason the Designee believes the information received is not accurate or remains questionable must be included.