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a. Licensed Provider If the Designee received conflicting or contradicting information from a licensed facility, the Designee will notify the licensing specialist with the conflicting information.

b. Approved Relative or In-home If the Designee has received conflicting or contradicting information causing the Designee to believe the provider has reported information incorrectly or not reported information pertinent to their eligibility, has falsified, or withheld information, it is to be followed up on prior to an eligibility determination being made. If the Designee has discussed the need for and issued a notice requesting information and the provider responds saying they are not able to provide the information requested and the Designee is not able to access information needed, including through collateral contacts, a Request for Information form is submitted to the CCPO via the policy mail box at dpaccp@alaska.gov. The request includes a description of the information needed and the reason the Designee believes it was not reported or not reported accurately. The CCPO Eligibility and Benefits Staff will research the request using all databases and tools available and provide findings to the requestor within ten (10) days of the receipt of the request.

When this is the last piece of information needed to complete the provider’s application it will not impact the effective start date if there are no findings that contradict the provider’s statement or application or require additional information from the applicant.

The completion of the interview is documented in an ICCIS case note using subject heading: CCA Interview Completed and the body of the case note includes the details as described above.

If the application is denied or withdrawn and a new application is received by the Designee, a new interview is not required as long as the new application is received within sixty (60) days of the denial or request to withdraw the application.