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4250-1 A. APPLICATION RECEIVED IN PERSON When an application is received in person from the applicant the Designee is to complete an interview at that time, whenever possible. If the interview is not completed, it is to be scheduled with the provider before they leave the office and notice issued even if it would not be received until after the date the interview is scheduled.

The Child Care Assistance Provider Application Received – Pended notice is issued to the provider listing all of the information and/or action needed to complete the provider’s application, including the scheduled interview appointment date and time with a clear statement indicating the Designee is to call the provider, and how to contact the office, should the interview need to be rescheduled.

A case note is entered in ICCIS to include all items pended for with the date and time of the scheduled interview. See section 4250-2 Conducting the Interview.

4250-1 B. APPLICATION RECEIVED OTHER THAN IN PERSON When applications are received other than in person, the Designee is to make at least one attempt to contact the provider by telephone to conduct or schedule the interview.

1. Able to Speak with Applicant - Interview Conducted When a provider submits an application other than in person and the Designee is able to speak with the applicant and conduct the interview during their attempted contact a case note is entered in ICCIS. See section 4250-2 Conducting the Interview. The Child Care Assistance Provider Application Received – Pended notice is issued to the provider and documented in a case note in ICCIS, if information and/or action is needed to complete the provider’s application.

2. Able to unable to speak with Applicant - Interview Scheduled When a provider submits an application other than in person and the Designee is able to speak with the applicant during their attempt to contact the applicant and schedule a time other than the day contact was made for the interview, a notice isissued even