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complete the interview if they have both signed the application, as they are both responsible for compliance of the program rules. If the family needs to be scheduled for an interview later the same day, no notice is required to be sent to the applicant.

Within one (1) business day of receiving an application through the mail or by fax, Designees are to make at least one (1) attempt to contact the parent by telephone to conduct or schedule the interview. A case note is entered in the Integrated Child Care Information System (ICCIS) documenting the attempt.

If the interview is scheduled for a time other than the day contact was made with the family to schedule the interview, the Child Care Assistance Application Received – Pended Notice must be issued to the family, even if the notice will not be received until after the interview appointment. A copy of the notice is retained in the family’s case file.

If the Designee is unable to reach the parent, no later than the end of the second (2nd) business day from receipt of the application, the Designee will schedule a telephonic interview for at least five (5) days from the date the notice is issued. To the extent possible the interview is to be scheduled for the parent’s preferred day of the week and time of day based on the information on the application. 1. Green Track Applications The Child Care Assistance Application Received –Pended Notice is issued to the family with the date and time of the telephonic interview clearly indicating the Designee is to call the parent and how to contact the office should the parent need to reschedule. If the family makes it known they have phone issues and they need to call for the interview instead of the Designee calling them it must be case noted.

A minimum of five (5) calendar days must be given when scheduling appointments without first speaking with the parent to allow for mail time.

2. Red Track Applications Designees are to include the family’s scheduled interview date and time as well as the Designee’s contact information should the parent need to reschedule, in the Child Care Assistance Application Received – Pended Notice. The Child Care Assistance Application Received – Pended Notice must clearly indicate the Designee is to call the parent at the date and time scheduled for the interview. If the family makes it known they have phone issues and they need