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to call for the interview instead of the Designee calling them it must be case noted.

A minimum of five (5) calendar days must be given when scheduling appointments without first speaking with the parent to allow for mail time.

If the family fails or refuses to participate in an interview within the specified timeframe identified in the notice and does not contact the office to reschedule, a Child Care Assistance Application - Denied Notice is issued and the family’s case is denied in ICCIS.

If the family fails to participate in an interview within the specified timeframe identified in the notice, but contacts the office within thirty (30) days of their original application submission, to reschedule the interview, the application is considered valid, and the interview is to be scheduled. If the family’s case has been closed in ICCIS, the Designee will email the DPA Systems Support at: hss.dpa.systems.support@alaska.gov requesting the family’s case to be reopened. In these situations the application is considered worked timely if the interview is conducted and a determination of approved or denied is issued within ten (10) days of the request to reschedule or thirty (30) days of the application receipt date.

4060-2 CONDUCTING THE INTERVIEW The interview is to be open communication between the Designee and the parent. There are times when additional questions of a more personal nature are required to be asked to help the Designee make the best eligibility determination possible. If there is conflicting or contradicting information received or identified during the interview, the family is to be made aware of the conflict. Additional questions may need to be asked or the family asked to provide additional information or verification in order to resolve the contradiction.

Interviews will be conducted face-to-face or by telephone based on the preference of the family. The individual who signed the application as the “family’s parent” is the individual who must complete the interview and who will be responsible for program compliance. During the interview the Designee must:

1. Discuss the family’s responsibilities which include: a. Using a provider who is already participating in the Child Care Assistance Program (CCAP);