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Assistance Application Received – Pended Notice is issued. The Designee will also attempt a collateral contact with the employer prior to re-pending the application.

The application is considered worked timely if a determination of approved or denied is issued within fifteen (15) days of an application being determined complete and the interview completed. The fifteen (15) days will be determined by using the fifteen (15) day timeframe on Adverse Action Calendar with day zero (0) being the date the application was determined complete, or the interview completed whichever is later.

When action is needed for PASS I on a Red Track application causing a delay in issuing a determination of approved or denied exceeding the fifteenth (15Th) day from the date an application is complete and interview conducted, the application is considered worked timely if the determination is issued within one (1) business day of the WSP and or SysOps’ completing needed PASS Iactions.

4060 PASSII AND PASSIII CHILD CARE ASSISTANCE FAMILY INTERVIEW The purpose of an interview between the Designee and the applicant is to confirm all application information, identify additional information needed to make an eligibility determination for program participation, and to ensure parents understand their rights and responsibilities. The interview is to be open communication between the Designee and the parent and an opportunity for the Designee to explain why additional and personal questions are being asked and if applicable, additional verification requested. The interview is part of the application process and must be completed prior to making an eligibility determination or issuing child care authorization documents.

4060-1 SCHEDULING THE INTERVIEW Whenever possible, interviews are to be conducted at the time the family submits the application to the Designee’s office in person, regardless of the “Track” the application will follow. The individual who signed the application as the “family’s parent” is the individual who must complete the interview and who will be responsible for program compliance. In a two (2) parent family, either parent can