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Attachment #3, 9.01 1. Prepared for nutrition education contact/or one-on-one contact 2. Introduces self 3. Provides an explanation for the NE contact/or one-on-one contact 4. Conveys warmth/empathy 5. Uses reflective listening 6. VENA being used: asks participant(s) if they have any questions/concerns; discussion is based on participant’s needs 7. Uses appropriate language level 8. Culturally-sensitive to participant(s) 9. Uses participant(s) name(s) when possible 10. Maintains eye contact and appropriate body language 11. Uses open-ended questions to encourage participant discussion 12. Requests permission to offer information/suggestions to participant(s); offers concrete suggestions for behavior change 13. Printed materials, audiovisuals, and teaching props are used in nutrition education contact when appropriate to enhance presentation; handouts are available and offered to the participant(s) 10