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A. No-Show Rate 1. Policies and Procedures for Missed Certification Appointments and Food Instrument/Cash Value Voucher Pick-Up (No-Shows) a. The State agency has specific policies and procedures to ensure follow-up of no-shows for (check all that apply): ☒Initial certification for any potential participant ☒Subsequent certifications for high-risk participants ☒Subsequent certification for current participants ☒Food instrument/cash value voucher pick-up ☐Food instrument/cash value voucher/cash value benefit non-redemption ☐State agency has no specific policies and procedures for no-show follow-up b. The local agency or State agency, when the State agency has no separate local agencies, attempts to contact each pregnant woman who misses her first appointment to apply for participation in the Program to reschedule the appointment. Such procedures include (check all that apply): ☒At the time of initial contact, the local agency obtains the pregnant woman's mailing and/or email address and telephone number ☒If the applicant misses her first certification appointment, an attempt is made to contact her by: ☒Telephone ☒Mail ☒Email ☒Text ☐Mobile App ☒If contact is established, she is offered one additional certification appointment. ☒If she cannot be reached, the local agency follows-up with a request for the applicant to contact the local agency for a second appointment by sending her a: ☐Postcard ☒Letter ☐Email ☐Text ☒A second appointment is provided upon request from the applicant. ☐Other Click or tap here to enter text. ADDITIONAL DETAIL: Caseload Management Appendix and/or Procedure Manual (citation): P&P 1.13 2