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VII. CASELOAD MANAGEMENT (Please indicate) State Agency: West Virginia for FY: 2025 Caseload management involves identifying the target population and special populations within it, implementing strategies to enroll the potential population, and utilizing caseload effectively to reach the desired populations. Describe the procedures in place to implement these strategies. During disasters, emergencies, public health emergencies, or a supply chain disruption, including infant formula recalls, the State agency may request to implement existing and allowable regulatory flexibilities or waivers to support the continuation of Program benefits and services. Waivers granted under Access to Baby Formula Act of 2022 (codified at 7 CFR 246.4a(30)) or temporary provision(s) authorized by Congress are not permanent amendments to the State Plan; however, State agencies should consider any historical amendments as the result of waivers granted under prior waiver authority to develop policies and procedures for current and future disasters. A. No-Show Rate – 7 CFR 246.4(a)(11)(i): describe the procedures used by the State agency to monitor potential and current participants’ utilization of program services. B. Allocation of Caseload – 7 CFR 246.4(a)(5)(i) and (13): describe how the State agency assigns and manages local agency caseload allocations. C. Caseload Monitoring – 7 CFR 246.4(a)(5)(i): describe the information and procedures used by the State agency to monitor caseload. D. Benefit Targeting – 7 CFR 246.4(a)(5)(i); (6), (7), (19), (20), (21), and (22): describe the plans and procedures for ensuring that WIC benefits reach the highest risk participants and persons in special need such as migrants, homeless, and institutionalized persons; pregnant women in their early months of pregnancy; and applicants who are employed or who reside in rural areas. E. Outreach Policies and Procedures – 7 CFR 246.4(a)(5)(i),(ii); (6), (7), (19), and (20): describe the types of outreach materials used, where these materials are directed, special agreements with other service organizations and how special populations are addressed. Also, provide data on unserved and underserved areas. F. Caseload Management Strategies – 7 CFR 246.16(c)(2)(ii), 7 CFR 246.4(a)(11)(i); 246.7(f)(1),(2); 246.7(h)(3)(i): describe the policies and procedures used to manage caseload during a funding shortage, lapse in appropriations, or other WIC funding circumstances. 2