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II. (C). NUTRITION SERVICES
GOAL: To continue utilizing an operational quality improvement initiative to develop best practice standards in areas of training, communication and workflow processes as identified by an all staff survey and focus groups.
METHODOLOGY: A quality improvement team consisting of State Agency (SA) and Local
Agency (LA) employees will work together to finalize a quality
improvement plan outlining outcomes and strategies to be undertaken in
FFY2024. Strategies will be carried out via sub-committees to improve
training, communication, and workflow in WIC at all levels. The OQII
team will meet in-person quarterly, and sub-committees will meet
virtually.
EVALUATION: The evaluation process will consist of meeting deliverables, objectives, outputs and evaluations by SA employees and LA employees to ensure all strategies are deployed effectively. Evaluation will also be completed using performance measures and monitoring findings as evidenced by internal and external monitoring, Corrective Action Plans, participant complaints, correct WIC-53s, and record documentation. Lastly, surveys and post tests will be conducted for some elements of the quality improvement plan.
STATUS: The operational quality improvement (OQI) team has implemented the products developed in FY2023 throughout FY2024 which includes a training framework for the first two years of employment, workflow process document for each position at the state agency and local agencies, a communication guide including newsletter sharing pilot project updates and innovation program-wide, and service delivery redesign (SDR) framework. Evaluation of OQI efforts in FFY2024 was designed and conducted by a neutral consultant. OQI participants chose to gather feedback on OQI products through focus groups with statewide WIC staff to assess both the knowledge and effectiveness of the tools produced by the workgroups and distributed for implementation statewide. The results of the focus groups will be analyzed and applied, by participants, to OQI planning for FFY2025 at the August 2024 OQI meeting.
The Nutrition Services Unit will continue technical assistance to the SDR workgroup to implement the framework in existing policy and procedure, request additional waivers for modernization, and develop training curriculum.
This is an ongoing goal for FFY2025.
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