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West Virginia WIC Policy & Procedure 3.09 Effective Date: 5/3/2022 3.09 Remotely Issuing Electronic Benefits and Mailing the Shopping List b. Staff will document completion of the nutrition education contact in Crossroads and load benefits to the eWIC benefit card. Staff will sign their full name with the notation “NE” for “Nutrition Education”, as the reason for signing. c. Staff will offer to mail and/or email an appointment letter and their Shopping List to the participant, parent, guardian, or caretaker. i. If applicable, staff will encourage the downloading of the WIC Shopper App. 3. Minor food package changes that would not require the return of any contract infant formula, exempt infant formula or WIC-eligible nutritionals. a. Food package changes must be requested by the parent, guardian, or caretaker and prescribed by a Nutritionist/Nutrition Associate (CPA). b. Staff must attempt to contact the participant, parent, guardian, or caretaker to verify the food package and to notify them that food benefits have been added to their eWIC benefit card. c. Staff will load benefits to the eWIC benefit card. Staff will sign their full name with the notation “RBI” for “Remote Benefit Issuance”, as the reason for signing. d. Staff will offer to mail and/or email an appointment letter and their Shopping List to the participant, parent, guardian, or caretaker. i. If applicable, staff will encourage the downloading of the WIC Shopper App. 4. Other reasons that staff may issue eWIC benefits without the participant’s, parent’s, guardian’s, or caretaker’s presence in clinic include, but are not limited to: ● Physical disability or family with children with special health care needs ● Illness ● Imminent childbirth ● Quarantine, communicable disease, and/or immune disorder ● Inclement weather conditions ● Distance to travel, other travel challenges or transportation ● Education requirement met and participant will not be eligible for re-certification ● Participant unable to keep appointment which would result in missing an entire month of benefits a. The local WIC office must receive proof of completion of the WV WIC web-based nutrition education (JPMA WIC Smart) contact (see policy 5.05 Nutrition Education Contacts and Documentation); 2 of 4