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West Virginia WIC Policy & Procedure 3.09 Effective Date: 5/3/2022 3.09 Remotely Issuing Electronic Benefits and Mailing the Shopping List POLICY: Food benefits can be remotely issued to the eWIC card on a case-by-case basis, for certain appointment types and situations outlined below. Food benefits can only be issued to the eWIC card without the participant’s presence in the WIC clinic for initial and subsequent certification appointments with the required documentation from the participant’s healthcare provider, waiving their physical presence requirement (see Policy 2.01 Certification of WIC Participants). Note: The issuing WIC staff must confirm food benefits were issued correctly to ensure benefits were not under-issued or over-issued, and/or to protect against fraud. PROCEDURE: A. Remotely Issuing eWIC Benefits and Mailing the Shopping List to an Individual Participant or Family Staff may issue eWIC benefits without the participant’s, parent’s, guardian’s, or caretaker’s presence in clinic as outlined below: 1. Completion of a West Virginia (WV) WIC web-based nutrition education (JPMA WIC Smart) module (see policy 5.05 Nutrition Education Contacts and Documentation). a. The local WIC office must receive proof of completion of the WV WIC web-based nutrition education contact (see policy 5.05 Nutrition Education Contacts and Documentation); b. Staff must attempt to contact the participant, parent, guardian, or caretaker to verify the food package and to notify them that food benefits have been added to their eWIC benefit card. Staff must confirm contact information and the next appointment. c. Staff will document completion of the nutrition education contact in Crossroads and load benefits to the eWIC benefit card. Staff will sign their full name with the notation “NE” for “Nutrition Education”, as the reason for signing. d. Staff will offer to mail and/or email an appointment letter and their Shopping List to the participant, parent, guardian, or caretaker. i. If applicable, staff will encourage the downloading of the WIC Shopper App. 2. Completion of a one-on-one nutrition education contact via telephone (see policy 5.05 Nutrition Education Contacts and Documentation). a. Staff will attempt to verify the food package with the participant, parent, guardian, or caretaker. 1 of 4