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I (E). FOOD DELIVERY

GOAL: With the transition to the Maintenance and Enhancement (M&E) phase of the State Agency Model (Crossroads) as of February 1, 2017, the State Agency (SA) will continue to be involved with changes and updates to the system affecting Food Delivery during FY2024.

METHODOLOGY: The SA will continue to work closely with Voyatek (formerly Gainwell, CSC and DXC Technology) and the Crossroads User Group (Alabama WIC, West Virginia WIC, Virginia WIC, and Rhode Island WIC) as change requests are completed. As these updates take place, SA staff will educate Local Agency (LA) staff on the changes to the system as they occur, through additional training sessions and updated training materials.

EVALUATION: The effectiveness of the training content and materials will be determined through evaluation forms completed by attendees of subsequent training sessions.

STATUS: The SA continued requesting that trainees complete training evaluations via Survey Monkey regarding the Crossroads training during FY2024. The “Extended” Crossroads training which incorporates new updates to the MIS as they occur and addresses any issues that seem to come up frequently as Help Desk questions and calls will continue during years when a state training conference is not hosted by the SA or as needed. Although this training normally takes place during LA staff meetings twice per year and is facilitated by the SA trainer, in FFY2024 SA vacancies inhibited virtual or in person training sessions. Instead job aides and a Tips and Tricks Newsletter was released quarterly.

The new employee Crossroads training content was condensed to three full workdays, and a ½ day contributed solely to Nutrition Services. The SA transitioned the training back to in person. This goal is complete. Training curriculum will continue to be addressed as quality improvement; reference Nutrition Services II.(C) goals and objectives.

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