Page 10

I. FOOD DELIVERY CHECKLIST text.

3. Does the disposition happen within 120 days of the first date of use for the participant? ☒ Yes

☐ No If no, specify when disposition occurs: Click or tap here to enter text.

4. Customer Service Standards

a. The State agency’s customer service procedures enable participants or proxies to do the following during non-business hours: ☒ Report a lost/stolen/damaged card ☒ Report other card or benefit issues ☒ Receive information on the EBT food balance ☒ Receive the current benefit end date ☐ Other (specify): N/A

b. Describe how the State agency responds to reports of lost/stolen/damaged cards within one business day of the date of the report. The State Agency will deactivate the card in the MIS immediately upon report. If after hours, EBT customer service representatives can deactivate the card upon report.

5. Lost / Stolen / Damaged Food Instruments - Please attach and cite the policies and procedures for replacing lost, stolen, or damaged Food Instruments, including how the associated benefits are transferred within seven business days. I Appendix-F- 3.07 Lost, Stolen and Damaged eWIC Benefit Cards

ADDITIONAL DETAIL – Food Delivery Appendix and/or Procedure Manual (citation): Food Delivery Appendix

V. RETAIL FOOD DELIVERY SYSTEMS: VENDOR MANAGEMENT

A. Participant Access

1. Please provide the State agency definition for participant access. Include full criteria, including geography, density, and any other parameters in your response: Participant access is defined in WV Policy and Procedure 8.03: To be considered inadequate participant access, one(1) of the following conditions must be indicated: Proximity of another authorized Vendor is more than three (3) miles driving distance; the Vendor serves ten (10) or more WIC participants whose specific nationality could not be properly served by another authorized Vendor located within a one (1) mile distance because of a language barrier; geographic barriers or conditions which would make

10 February 2024