Page 8

West Virginia WIC Policy & Procedure 1.26 Effective Date: 3/20/2018 1.26 Security Policy

8 of 12 • Add and update software to PCs as necessary. • Ensure that inventory records are kept up-to-date. • Coordinate maintenance with all sites. • Match inventory records with on-site inventory on a biennial basis. • Assist in problem resolution with Autodialer • Revise the Five Year Equipment Replacement Plan and see that goals are met accordingly. • Request OAF(Operational Adjustment Funding) funding for equipment to meet the Five Year Plan. • Coordinate with eRecycle and surplus on how to dispose of computer hardware following department guidelines ensuring proper data encryption and/or destruction.

e. Help Desk Analyst

• Answer Help Desk calls from local sites and resolve problems over the phone. • Resolve and monitor Autodialer activities. • Train users on solving Crossroads Problems over the phone. • Test new version of Crossroads according to the release management notes. • Assist Crossroads Project Manager in determining errors and entering JIRA tickets for Crossroads UAT and Production Problems. • Be available to assist on Crossroads Design calls, as requested • Assist WIC Crossroads Manager and MIS Project lead as needed • Maintain user rights and roles within the Crossroads System and E-WIC system.

3. Separation of Duties

Within the SA, separation of duties is accomplished in the following manner: WIC IT Staff are separated into different levels of responsibilities depending on their civil service classification. WIC Project Manager and WIC MIS Project lead with have will have separate responsibilities from The WIC Equipment Coordinator and Help Desk Personnel. Both units may backup the other unit, when necessary due to illness, vacations or vacancies.

The WIC Security Officer will approve network logon requests received from the LA Directors. These will then be completed by WV Office of Technology staff. The WIC Crossroads manager will oversee the roles that are available within Crossroads. The WIC Help Desk Staff will add/maintain users within Crossroads and give them the roles and site access as needed in Crossroads.

Software Development

All modification request are presented to the Crossroads User Group for approval. Once approved, the Crossroads Maintenance and Enhancement contractors will create the system design for approval and implementation.

4. Personnel