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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 2 Chapter 10 The Case Maintenance Process

10.2 COMMON INFORMATION 10.2.1 GENERAL SOURCES OF INFORMATION The need for case maintenance originates from many sources. The following general list of sources applies to all programs and Medicaid coverage groups. More specific information about these sources and others is found in the program-specific sections that follow. • The client. • An individual acting for the client. o The client may ask someone to act on his behalf. When an individual, other than the client, reports information about the client, no action is taken based on such information until it is confirmed by the client. The Worker must initiate contact with the client, when required by the program. The case recording must state the source of information, whether or not the client confirmed the information, or the reason confirmation was not obtained. • Complaints about the client. EXCEPTION: In the following circumstances, action is taken without client confirmation: • The client is a child, and the information is reported by a parent, or by another individual who applied for the child. • The individual is the appointed legal representative for the client. This includes, but is not limited to, a conservator, Power-of-Attorney (POA), Authorized Representative, or committee. • The information is provided by the client's spouse, who is living with him, or would be living with him, if he were not institutionalized. • The client is unable to act for himself because of mental or physical illness, and there is no reason to doubt the motives or competency of the individual who supplies the information. • For the Supplemental Nutrition Assistance Program (SNAP), the individual is the client's Authorized Representative(s) or Authorized Cardholder(s).