Page 992

West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 1 Chapter 10 The Case Maintenance Process

10.1 INTRODUCTION Case maintenance is used to describe all activities that are required between assistance group (AG) approval and the first redetermination, and between subsequent redeterminations, to ensure only eligible clients receive benefits and the benefit amounts are correct. The process requires clients to report specific changes in circumstances to the Department of Human Services (DOHS). The primary source of such information is expected to be the client, but information from all sources is considered. The Worker is then required to take all necessary action to update the client's case record and eligibility system case, when appropriate. When any case maintenance activity results in AG closure or a change in the benefit level, the Worker must notify the client. Some changes, such as an address change, require client notification even when the benefit is not affected. See Chapter 9.

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Page 992

Official source

West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 1 Chapter 10 The Case Maintenance Process

10.1 INTRODUCTION Case maintenance is used to describe all activities that are required between assistance group (AG) approval and the first redetermination, and between subsequent redeterminations, to ensure only eligible clients receive benefits and the benefit amounts are correct. The process requires clients to report specific changes in circumstances to the Department of Human Services (DOHS). The primary source of such information is expected to be the client, but information from all sources is considered. The Worker is then required to take all necessary action to update the client's case record and eligibility system case, when appropriate. When any case maintenance activity results in AG closure or a change in the benefit level, the Worker must notify the client. Some changes, such as an address change, require client notification even when the benefit is not affected. See Chapter 9.