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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page ii Chapter 10 The Case Maintenance Process

10.4.1 SOURCES OF INFORMATION ...............................................................................12 10.4.1.A Report Form, DFA-SNAP-2 ..............................................................................12 10.4.1.B Data Exchange, Reports, and Alerts ................................................................12 10.4.2 CLIENT REPORTING REQUIREMENTS ................................................................12 10.4.2.A Limited Reporting .............................................................................................15 10.4.2.B Required Changes for SNAP AGs ....................................................................16 10.4.2.B.1 Sources of Information Verified upon Receipt .............................................16 10.4.2.B.2 Sources That Are Considered Reported .....................................................17 10.4.2.B.3 Information Reported from Third-Party Sources .........................................19 10.4.2.B.4 Unclear Information ....................................................................................20 10.4.2.C Timely Reporting and Follow Up .......................................................................20 10.4.2.D How to Process an Interim Contact Report (PRC-2) .........................................21 10.4.2.E SNAP AGs Eligible for Reinstatement of Benefits ............................................22 10.4.3 EFFECTIVE DATE OF THE CHANGE ....................................................................23 10.4.3.A Increase in Benefits ..........................................................................................23 10.4.3.A.1 Addition of an AG Member or a Decrease in Income of $125 or More ........23 10.4.3.A.2 All Other Changes ......................................................................................23 10.4.3.B Decrease in Benefits ........................................................................................24 10.4.4 OTHER TYPES OF CHANGES ...............................................................................24 10.4.4.A Changes in Case Name ...................................................................................24 10.4.4.B Change in Categorical Eligibility .......................................................................25 10.4.4.C Change in Work Requirement Status ...............................................................25 10.4.4.D Cost-of-Living Adjustments (COLAs) in Federal Benefits ..................................25 10.4.4.E Change of Address ...........................................................................................26 10.4.4.F Closure of Other Benefits .................................................................................26 10.4.4.G Complaints Regarding Trafficking of SNAP Benefits ........................................26 10.4.4.H Returned SNAP Benefits ..................................................................................27 10.4.5 CORRECTIVE PROCEDURES ...............................................................................27 10.4.5.A Restoring Lost Benefits ....................................................................................27