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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page i Chapter 10 The Case Maintenance Process

Chapter 10 The Case Maintenance Process Table of Contents 10.1 INTRODUCTION ......................................................................................................... 1 10.2 COMMON INFORMATION .......................................................................................... 2 10.2.1 GENERAL SOURCES OF INFORMATION .............................................................. 2 10.2.1.A County Transfers ............................................................................................... 3 10.2.1.B AG Closures ...................................................................................................... 4 10.2.1.B.1 Automatic Closures ..................................................................................... 4 10.2.1.B.2 Closure Due to Loss of Contact ................................................................... 5 10.2.1.B.3 Closure Because Client Moves to Another State ......................................... 6 10.2.1.B.4 Closure at Client’s Request ......................................................................... 6 10.2.1.B.5 Medicaid Certificate of Coverage ................................................................. 6 10.2.2 WV WORKS AND MEDICAID PROCEDURES FOR ADDING NEWBORN CHILDREN ............................................................................................................................. 6 10.2.3 VOTER REGISTRATION PROCEDURES ............................................................... 7 10.3 COMMON ELECTRONIC BENEFITS TRANSFER (EBT) INFORMATION ................. 8 10.3.1 CHANGE IN EBT AUTHORIZED CARDHOLDER .................................................... 8 10.3.2 EBT CARDS RECEIVED IN THE LOCAL OFFICE ................................................... 8 10.3.2.A Client Receives Mail in the Local Office ............................................................. 8 10.3.2.B Client Returns EBT Card ................................................................................... 9 10.3.3 BENEFIT LEVEL EXPUNGEMENT .......................................................................... 9 10.3.3.A Notification of SNAP Expungement - 229 Days from the Date of Issuance .......10 10.3.3.B Notification of WV WORKS Expungement – 335 Days from the Date of Issuance

10 10.3.3.C SNAP Expungement – 274 Days from the Date of Issuance ............................10 10.3.3.D WV WORKS Expungement - 365 Days from the Date of Issuance ...................11 10.3.3.E Expungement Immediately when the SNAP Assistance Group has Deceased .12 10.4 SNAP ..........................................................................................................................12