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West Virginia Income Maintenance Manual Chapter 9

West Virginia Income Maintenance Manual Page 16 Chapter 9 Client Notification

Change of Address Example: “You have reported that you moved to Kanawha County. Your case has been transferred to the Kanawha County office effective August 1, 2016, which is located at: 4190 W. Washington Street, Charleston, West Virginia. Your new Worker is: Angelica Smith.” 9.3.2.B.1 SNAP The following are not adverse actions, but do require client notification using the DFA-NL-B: • When the benefit amount does not increase following an SSI check reduction for repayment of an error caused by the client’s misrepresentation. • When the benefit amount does not increase following a reduction, suspension, or termination of a federal, State, or local means-tested welfare or public assistance program due to the client’s failure to comply with the program’s requirements. This includes WV WORKS sanctions. When used to notify the client of the actions above, the DFA-NL-B must: • Specify that SNAP benefits would normally increase following a reduction in income, but since the client caused these reductions by his own actions, benefits will not increase; and • Indicate which agency made the determination of the client’s failure to comply. 9.3.2.C Adverse Actions Not Requiring Advance Notice For the adverse actions listed in 9.3.1.B that do not require advance notice, use DFA-NL-B. The following items indicate the information that must be contained on the DFA-NL-B when it is used as a notice of adverse action. NOTE: When a DFA-NL-B is used to notify the client of an adverse action, and the client requests a Hearing or Pre-Hearing Conference, benefits are not continued or reinstated pending a decision. In the space provided, the Worker must indicate the name, address, and telephone number of local agencies or organizations that provide legal services without charge. See Appendix A.