Page 952

West Virginia Income Maintenance Manual Chapter 9

West Virginia Income Maintenance Manual Page 8 Chapter 9 Client Notification

9.2.5 DFA-20, APPLICATION NOT ACTED ON LETTER If the application is not acted on within the required time limit, the Worker must send a DFA-20 to the applicant, informing him of the required information that DOHS has not received. The DFA-20 is sent at the time of the expiration of the maximum allowable time for acting on the application. When manually completed, a copy of the DFA-20 must be filed in the case record. 9.2.6 DFA-FS-19, NOTIFICATION OF DENIAL OF EXPEDITED SERVICE (SNAP Only) The DFA-FS-19 must be used for each SNAP applicant who requests Expedited Service but does not qualify for it. The DFA-FS-19 is a Worker-requested notice in the eligibility system. When possible, the DFA-FS-19 must be given to the client at the intake interview. The case record must indicate that a DFA-FS-19 was given. A recording in case comments is sufficient for those AGs approved for Expedited Service and those AGs not requesting Expedited Service.

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Page 952

Official source

West Virginia Income Maintenance Manual Chapter 9

West Virginia Income Maintenance Manual Page 8 Chapter 9 Client Notification

9.2.5 DFA-20, APPLICATION NOT ACTED ON LETTER If the application is not acted on within the required time limit, the Worker must send a DFA-20 to the applicant, informing him of the required information that DOHS has not received. The DFA-20 is sent at the time of the expiration of the maximum allowable time for acting on the application. When manually completed, a copy of the DFA-20 must be filed in the case record. 9.2.6 DFA-FS-19, NOTIFICATION OF DENIAL OF EXPEDITED SERVICE (SNAP Only) The DFA-FS-19 must be used for each SNAP applicant who requests Expedited Service but does not qualify for it. The DFA-FS-19 is a Worker-requested notice in the eligibility system. When possible, the DFA-FS-19 must be given to the client at the intake interview. The case record must indicate that a DFA-FS-19 was given. A recording in case comments is sufficient for those AGs approved for Expedited Service and those AGs not requesting Expedited Service.