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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 50 Chapter 1 Application/Redetermination Process

If the client provided enough information to determine eligibility, but the Worker discovers discrepancies or additional information from the interview, the customer must provide another signature attesting the information provided during the phone interview is accurate. When a SNAP application is submitted using WV PATH, the Worker must schedule an interview with the client after the application is received. 1.4.4.A Procedures for Missed Scheduled Interviews When an application is received in person, by mail, or by WV PATH, and the client subsequently misses a scheduled interview, the following procedures apply. • Notice must be sent to the client informing him that he missed the scheduled interview and that it is his responsibility to reschedule. The notice is system-generated once the Worker updates the client’s status to “no show.” This notice must be sent to the client within a reasonable amount of time to ensure that the interview and/or application can be completed within the 30-day application processing period. • If the client contacts the office within 30 days from the application date, the Worker reschedules the interview and issues a notice to confirm the rescheduled appointment. If eligibility is established in the 30-day application processing period, benefits are prorated from the date of application. The application is denied on the 30th day after the application date, if the interview cannot be rescheduled within the 30-day application processing period. • If the client misses both interviews or fails to keep or postpones the second interview at his request until after the 30th day following the date of application, the delay is the fault of the client. No benefits are issued until he completes an interview and supplies information to establish eligibility. The beginning date of eligibility is the date the information is supplied. Provisions in Section 1.4 for the beginning date of eligibility apply when the client completes all application requirements, including the interview, within 60 days of the date of application. • Deny the application on the 30th day after the date of application when the client misses the scheduled interview and does not contact the office to reschedule it. Note: If an application is received providing income, household composition, and utility amounts but the worker discovers there is a rent obligation, it is not necessary to require a second signature.