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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 22 Chapter 1 Application/Redetermination Process

The Department must accept applications submitted by mail, fax, in-person, telephone, or electronically through WV PATH, the Federally Facilitated Marketplace (FFM), or the Social Security Administration (SSA). The Worker must accept an application from any person or his authorized representative who wishes to apply. 1.2.6.A Paper Applications The Department responds to requests for applications to be mailed to potential applicants and accepts applications submitted by mail. The following is a general description of the mail-in application process. 1.2.6.A.1 Applications Requested by Telephone If an individual telephones a DOHS county office to request an application be mailed to him, the Worker will inform him of the following: • If the applicant wishes, a Worker will complete the application for him in a face-to-face interview, either in the office or in his home. • The mail-in application procedure will result in a delay in processing his application due to a delay in receipt of the form through the mail, and depending on the program, a face-to-face or telephone interview, if required. • If the applicant wishes, he may complete the WV PATH application process, if applicable. 1.2.6.A.2 Applications Submitted by Mail NOTE: The same basic process applies when the client or his representative picks up and/or drops off an application for the client, without a contact with the Worker, and when the client requests in writing that an application form be mailed to him. The following description does not indicate which form is mailed, because the form depends upon the program or Medicaid coverage group for which the client wishes to apply. The appropriate forms are shown with each program and coverage group found in the program-specific sections which follow.