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West Virginia Income Maintenance Manual Chapter 1
West Virginia Income Maintenance Manual Page 21 Chapter 1 Application/Redetermination Process
• Discussing all statements on the DFA-RR-1 with the client to be sure he understands each one and marks each appropriately. • Explaining fully the benefits of the program(s) for which the client applies. This includes: when benefits are received, how the benefits are received, description of the benefit, how to use the benefit, as well as any other pertinent information related to receipt and use of the benefit. • Explaining how eligibility for the program(s) is determined and, if applicable, how the amount of the benefit is computed. • Explaining the applicant's reporting requirements. • Providing the applicant with a list of verifications needed to determine eligibility, using form DFA-6 or the verification checklist. He must also be told the penalty for failure to provide the verifications and what he must do if he finds he cannot obtain it by the deadline. • Explaining other resources within the agency from which the client may benefit. • Explain to the client that he is authorized to receive information and referral services about TANF, and other programs offered by the Department. • Finding resources to meet the client's emergency needs by referral to a community resource or by an application for Emergency Assistance. • Ensuring that information about available community resources that address sexual harassment and domestic violence, sexual assault, and stalking issues is made available to all persons who could benefit from it. All clients who request assistance in dealing with sexual harassment and domestic violence, sexual assault, and stalking should be referred to a local domestic violence agency, so that an interview may be conducted the same day. When this is not possible, referring the client to the Division of Children and Adult Services.
1.2.6 APPLICATION SUBMISSION NOTE: When the applicant has completed the interactive interview, and there is a technical failure that prevents printing the DFA-2, form DFA-5 must be signed by the applicant and filed in the record with the DFA-2 after it is printed. He must not be required to return to the office to sign the DFA-2 when the DFA-5 has been signed.